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HELP CENTER
How millions of companies
tickets@swordpress-a75uen.p.tawk.email

help


chat with


service


inform


wow


educate


reply to


delight


sell to


empower


billions of customers.​

Why tawk.to?

Because you need a free and easy way to communicate with your customers

Get close

Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.

Get organized

With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place for all your customer interactions.

Get in front

Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.

How does it work?

Add a small JavaScript snippet to your site — it takes 30 seconds to get started

Monitor customer
activity in real time

See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.

Meet customers
where they are

Access is the currency of the web. You need to be where your customers are, and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons, you have what you need to be there for customers when and where they need you most.

Collaborate and
assign conversations

Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire journey alongside customer data gives you the power to respond with context and ultimately create memorable and positive customer experiences.

Easily share
your knowledge

Streamline support with a free customizable Knowledge Base that both your team and your customers are going to love. Easily share your team’s know-how internally alongside chats, then select what to publish publicly.

Have intelligent
conversations

Being able to respond to a conversation within the context of a customer journey, armed with shortcuts and Knowledge Base articles, makes it easy to deliver epic customer experiences.

Don’t take our word for it though …

See how 5+ MILLION people use tawk.to to get closer to their customers

Ranked #1 with a 98% customer satisfaction score, millions of people use tawk.to to interact with billions of customers.

All the Features, without the price tag

A truly customizable live chat and customer communication platform packed with premium features

..and much, much more.

Have questions?

Let’s do our best to answer your most frequently asked questions

How many agents can we add?
There are no limits to the number of agents you can add to a property. tawk.to is an agent-centric chat application, which means every agent has their own account and you can share properties.
How do I get support?

We offer 24×7-365 live support via both chat and email. Simply initiate a chat on our site at any time, and a member of our dedicated support team will help as best as they can.

“You shouldn’t have to pay to chat with the visitors on your website. They’re your visitors!”

Forever Free. It’s that simple.

Robert, founder.

People prefer to message

Your customers have spoken loud and clear. Messaging is their channel of choice — and you need to be where your customers are, when they need you the most.

120s set-up • Free Forever
• Secure​

 

FAQs

Frequently Asked Questions

What is a Premium Domain Name?   A premium domain name is the digital equivalent of prime real estate. It’s a short, catchy, and highly desirable web address that can significantly boost your brand's impact. These exclusive domains are already owned but available for purchase, offering you a shortcut to a powerful online presence. Why Choose a Premium Domain? Instant Brand Boost: Premium domains are like instant credibility boosters. They command attention, inspire trust, and make your business look established from day one. Memorable and Magnetic: Short, sweet, and unforgettable - these domains stick in people's minds. This means more visitors, better recall, and ultimately, more business. Outshine the Competition: In a crowded digital world, a premium domain is your secret weapon. Stand out, get noticed, and leave a lasting impression. Smart Investment: Premium domains often appreciate in value, just like a well-chosen piece of property. Own a piece of the digital world that could pay dividends. What Sets Premium Domains Apart?   Unlike ordinary domain names, premium domains are carefully crafted to be exceptional. They are shorter, more memorable, and often include valuable keywords. Plus, they often come with a built-in advantage: established online presence and search engine visibility. How Much Does a Premium Domain Cost?   The price tag for a premium domain depends on its desirability. While they cost more than standard domains, the investment can be game-changing. Think of it as an upfront cost for a long-term return. BrandBucket offers transparent pricing, so you know exactly what you're getting. Premium Domains: Worth the Investment?   Absolutely! A premium domain is more than just a website address; it's a strategic asset. By choosing the right premium domain, you're investing in your brand's future and setting yourself up for long-term success. What Are the Costs Associated with a Premium Domain?   While the initial purchase price of a premium domain is typically higher than a standard domain, the annual renewal fees are usually the same. Additionally, you may incur transfer fees if you decide to sell or move the domain to a different registrar. Can I Negotiate the Price of a Premium Domain? In some cases, it may be possible to negotiate the price of a premium domain. However, the success of negotiations depends on factors such as the domain's demand, the seller's willingness to negotiate, and the overall market conditions. At BrandBucket, we offer transparent, upfront pricing, but if you see a name that you like and wish to discuss price, please reach out to our sales team. How Do I Transfer a Premium Domain?   Transferring a premium domain involves a few steps, including unlocking the domain, obtaining an authorization code from the current registrar, and initiating the transfer with the new registrar. Many domain name marketplaces, including BrandBucket, offer assistance with the transfer process.