Engagement NC-GL-4297 Chat Transcript – Namecheap
[05:23:08]
[05:23:23]
[05:23:27]
[05:23:33]
[05:23:41]
[05:23:49]
[05:24:11]
[05:24:25]
[05:24:29]
[05:24:44]
[05:25:25]
[05:25:50]
[05:29:06]
[05:29:15]
[05:29:20]
[05:31:11]
[05:34:01]
[05:34:01]
[05:34:08]
[05:34:28]
[05:35:47]
[05:36:07]
[05:36:31]
[05:36:36]
[05:37:08]
[05:37:23]
[05:37:28]
abiodun balogun : r: Cannot add domain/subdomain – restricted.
×
Error: Oops, looks like dotifi.domains or it’s parent domain already exists on another account. Please contact Support .
×
Error: Oops, looks like dotifi.shop pointed to remote nameservers.
×
Error: As an additional security measure, you need to validate the domain ownership by following the instructions provided below. Check this
article for more info.
×
Error: Oops, looks like dotifi.shop pointed to remote nameservers.
×
Error: As an additional security measure, you need to validate the domain ownership by following the instructions provided
domain
[Pradheeksha Manoharan joined the chat]
abiodun balogun : i cant add thesedomains on my stellar business account
abiodun balogun : can you plscreatea ticket
abiodun balogun : my username is biodunb
Pradheeksha Manoharan : Hello, I am Pradheeksha, and you’ve contacted Live Support!
abiodun balogun : support pin is 9413
abiodun balogun : cant addd these domains on my stellar business
abiodun balogun : r: Cannot add domain/subdomain – restricted.
×
Error: Oops, looks like dotifi.domains or it’s parent domain already exists on another account. Please contact Support .
×
Error: Oops, looks like dotifi.shop pointed to remote nameservers.
×
Error: As an additional security measure, you need to validate the domain ownership by following the instructions provided below. Check this
article for more info.
×
Error: Oops, looks like dotifi.shop pointed to remote nameservers.
×
Error: As an additional security measure, you need to validate the domain ownership by following the instructions provided
abiodun balogun : dotifi.domains dotifi.shop dotifi.host
Pradheeksha Manoharan : I am sorry for the inconvenience you are facing. Please allow me 5 -7 minutes to check the details.
abiodun balogun : pls if the connecction cuts off open a ticket thanks
Pradheeksha Manoharan : Please let me transfer our chat session to the Hosting Support representative for further assistance with your
question.
abiodun balogun : ok
abiodun balogun : pls create a ticket first
abiodun balogun : ????
[Danylo Pushkar joined the chat]
[Pradheeksha Manoharan left the chat]
Danylo Pushkar : Hello, I will assist you further. Would you please allow me 5-7 minutes to look through your previous conversation?
abiodun balogun : ok
Danylo Pushkar : Let’s check the domains one-by-one. dotifi.domains is added to another cPanel purchased with another Namecheap user.
Danylo Pushkar : Do you know it?
abiodun balogun : another namecheap user ?
abiodun balogun : its in my domain list
Danylo Pushkar : Domain list is listed of purchased domains. I mean that dotifi.domains is added as an addon to another cPanel.
abiodun balogun : what cpanel ?
abiodun balogun : its not in my cpanels
Time Zone – GMT (UTC +00) 7 December, 2023
Page 1 of 2
[05:38:01]
[05:38:23]
[05:38:50]
[05:40:20]
[05:40:41]
[05:40:46]
[05:40:59]
[05:41:02]
[05:41:38]
[05:42:14]
[05:42:24]
[05:42:31]
[05:42:46]
[05:43:01]
[05:43:26]
[05:43:32]
[05:43:32]
[05:43:52]
[05:44:07]
[05:44:08]
[05:44:17]
[05:44:22]
[05:44:27]
[05:44:34]
[05:44:37]
[05:44:59]
[05:45:04]
[05:45:41]
[05:45:59]
[05:46:11]
[05:46:45]
[05:47:10]
[05:47:25]
[05:47:28]
[05:47:33]
[05:47:45]
[05:48:09]
[05:48:26]
[05:48:31]
abiodun balogun : or whats going on here ?
Danylo Pushkar : I can’t specify such details. Allow me 5-15 minutes to check how we will process this case.
abiodun balogun : i registerd all domains on porkbun . i won these domains
Danylo Pushkar : Don’t worry. Most probably, the previous owner used our services. Please, add dns1.web-hosting.com as the third
nameserver to verify your domain ownership.
abiodun balogun : there was NO previous owner !
abiodun balogun : i registered it first
abiodun balogun : someone hojacked my domain and namecheap did NOT detect it !
abiodun balogun : WOW !
abiodun balogun : i am shocked
abiodun balogun : so bcos a domain is not hosted on namecheap but the nameservers point to your anyone can just do an addon of that
domain !
abiodun balogun : i thougjt ICANN rules di not allow that !
abiodun balogun : pls escalate this at once
abiodun balogun : we hv a lot of domains pointing to namecheap and i needan audit done \
Danylo Pushkar : Please don’t rush to conclusions. Even if you have registered a domain, this does not mean that it has not been registered
before.
Danylo Pushkar : If you follow my instructions, we’ll solve it as soon as possible.
abiodun balogun : if its registered before it goes back to its defult namservers cmon !
abiodun balogun :
abiodun balogun : most domains actually go offline after 30days
Danylo Pushkar : Changing nameservers will not remove domains from cPanel.
abiodun balogun : pls i hv been doing this for 20years !
abiodun balogun : are you gonna help or not
abiodun balogun : or pols escalate
abiodun balogun : pls
Danylo Pushkar : Yes, I want to help you. Please, add dns1.web-hosting.com as the third nameserver to verify your domain ownership.
abiodun balogun : you seem to be here to argue
abiodun balogun : this is a serious flaw ! a very serious flaw
abiodun balogun : kindly escalate this
Danylo Pushkar : The case will be escalated, but we need to be sure that you’re the owner.
abiodun balogun : just added to all 3
abiodun balogun : now you want to verify . Funny !
Danylo Pushkar : Thank you. Allow me 5-15 minutes to check the case deeper.
abiodun balogun : or shld i remove all and leave only this dns1.web-hosting.com
Danylo Pushkar : No, please, don’t do it.
abiodun balogun : ok thx
abiodun balogun : am online pls open a ticket
abiodun balogun : there is another site bmkt.site does not work too
Danylo Pushkar : If you wish, we’ll reply you via a ticket. Specify the issue with bmkt.site, please.
abiodun balogun : pls better via a ticke

FAQs

Frequently Asked Questions

What is a Premium Domain Name?   A premium domain name is the digital equivalent of prime real estate. It’s a short, catchy, and highly desirable web address that can significantly boost your brand's impact. These exclusive domains are already owned but available for purchase, offering you a shortcut to a powerful online presence. Why Choose a Premium Domain? Instant Brand Boost: Premium domains are like instant credibility boosters. They command attention, inspire trust, and make your business look established from day one. Memorable and Magnetic: Short, sweet, and unforgettable - these domains stick in people's minds. This means more visitors, better recall, and ultimately, more business. Outshine the Competition: In a crowded digital world, a premium domain is your secret weapon. Stand out, get noticed, and leave a lasting impression. Smart Investment: Premium domains often appreciate in value, just like a well-chosen piece of property. Own a piece of the digital world that could pay dividends. What Sets Premium Domains Apart?   Unlike ordinary domain names, premium domains are carefully crafted to be exceptional. They are shorter, more memorable, and often include valuable keywords. Plus, they often come with a built-in advantage: established online presence and search engine visibility. How Much Does a Premium Domain Cost?   The price tag for a premium domain depends on its desirability. While they cost more than standard domains, the investment can be game-changing. Think of it as an upfront cost for a long-term return. BrandBucket offers transparent pricing, so you know exactly what you're getting. Premium Domains: Worth the Investment?   Absolutely! A premium domain is more than just a website address; it's a strategic asset. By choosing the right premium domain, you're investing in your brand's future and setting yourself up for long-term success. What Are the Costs Associated with a Premium Domain?   While the initial purchase price of a premium domain is typically higher than a standard domain, the annual renewal fees are usually the same. Additionally, you may incur transfer fees if you decide to sell or move the domain to a different registrar. Can I Negotiate the Price of a Premium Domain? In some cases, it may be possible to negotiate the price of a premium domain. However, the success of negotiations depends on factors such as the domain's demand, the seller's willingness to negotiate, and the overall market conditions. At BrandBucket, we offer transparent, upfront pricing, but if you see a name that you like and wish to discuss price, please reach out to our sales team. How Do I Transfer a Premium Domain?   Transferring a premium domain involves a few steps, including unlocking the domain, obtaining an authorization code from the current registrar, and initiating the transfer with the new registrar. Many domain name marketplaces, including BrandBucket, offer assistance with the transfer process.